tag:blogger.com,1999:blog-5737853309728325333.post6315601411643300840..comments2023-01-12T00:07:25.681-08:00Comments on Converging Topics...: Authenticity in the 21st century BazaarAnonymoushttp://www.blogger.com/profile/15892316846504144425noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5737853309728325333.post-40833814268847102552011-12-03T15:17:11.401-08:002011-12-03T15:17:11.401-08:00Bobbyb,
Thanks for sharing your thoughts. After ...Bobbyb,<br /><br />Thanks for sharing your thoughts. After a year of hard work at Bazaarvoice tapping into my strengths and working to build in some new ones, your comments ring true in a new way. <br /><br />When things get tough, the tough get going, right? But on what? Well, more focus on our strengths to deliver results brings accountability and success. And sometimes, that's just the season we're in.<br /><br />Re: The Gap fiasco, while the public reaction to the brand was severe, at least they realized it was a mess and responded. That's the power of social media, when properly leveraged. In fact, with the right people, process, and technology, we can conduct a lot of the research we used to do through focus groups. Bad managers can't hide behind bad products, and bad people can't hide behind bad actions. <br /><br />I had the opportunity to read the Steve Jobs bio by Walter Isaacson over the Thanksgiving break, and it highlights how Jobs made a lot of choices just like Ayn Rand did: process over people, self over service. You almost feel sorry for them both - like they are missing an Empathy gene that we see in Autism Spectrum children (and adults). Did they decide to leave a wake of destruction behind them, or were they just incapable of realizing it? If it was ever pointed out and they were capable of change, then there's really no excuse other than selfishness and ego.<br /><br />Gotta love how social makes everyone accountable. In work, in life. From the Age of Reason, to the Era of Accountability.Anonymoushttps://www.blogger.com/profile/15892316846504144425noreply@blogger.comtag:blogger.com,1999:blog-5737853309728325333.post-76100491220997679422010-10-12T13:21:46.142-07:002010-10-12T13:21:46.142-07:00Well said Mark. First, in keeping with the princi...Well said Mark. First, in keeping with the principle of transparency and trust--Rajni Bakshi is my sister :) so yes I bring a positive bias to your comments!<br /><br />Her message is super timely in so many ways. Take a look at the Gap logo fiasco. I'm sure they did some marketing research to see how customers would react and clearly they didn't do enough or the right type of inquiry.<br /><br />The best thing that can come of us this period of economic downturn is people and companies being truly who they are--fantastic when they get real with their strengths and stop trying to be something/someone else.<br /><br />Bobby Bakshi<br />www.resonantinsights.comBobbybhttps://www.blogger.com/profile/14154994521577615175noreply@blogger.com